The error code 11 occassionally flashes pas, NTL (Vigin Media)customer services were unable to help, has anyone outthere any clue please Switch off the plug and check the cable input connection I am very sorry. However, I am happy to have anyone call to diagnose things. Ask to speak to the manager usually gets you back to England. this contact form
Usually it comes back after a few seconds - rarely - you need to cycle the box. However it denies the existence of any persistent national problem with VoD. I wrote back requesting a written response. Here are comments. 1. http://www.cableforum.co.uk/board/11/33621310-pace-box-error-codes.html
Hope you have a good weekend Kind regards James Clarke Team Manager Virgin Media Email: [email protected] Sent 2/11/2007 Many thanks James. I appreciate that you personally find this tedious however as a company dealing with a vast number of enquiries it is the difference between receiving a one line email from a Anyways, I played around with the box later on in the afternoon...EUREKA!!!
I am not sure whether they will all be satisfactory to you, however I have given you the best answers I can from the information I have received during my enquiries. i tried and worked. Sometimes I'll see a large dialogue box pop up saying something like "your remote will be un-responsive for a while". I have not heard from you on this since that day.
It's an unaccustomed pleasure to see some responsivity and accountability and I appreciate it. Some customers do not have their customer account number to hand, so we ask for other details to confirm who you are. Regards, Chris 20/11/2007 Hi James, Another incident report: 20/11/2007 12:42 119. http://help.virginmedia.com/system/viewArticle.jsp?uuid=863DDE09-96BE-4E60-9BB1-85721B5F4AC1 He doesn't know of any local network problems which would cause poor VoD reliability.
Also the £10 charge has been in place for years, it is free the call out but if know one is home then you would get charged £10, which is only Were they made to you in a personal or a VirginMedia-professional capacity? I have asked him for an update today. Firstly, free VoD is not touched by your billings metric.
Virgin made another appointment but showed up two hours early. http://prcflow.com/virgin-media/virgin-media-broadband-only.html How did you fix this? I didn't get the last email. Then as we have noted, they log issues (or fail to log them) but on ALL OCCASIONS THEY FAIL TO GET THEM ADDRESSED.
He has asked you to use the box over xmas and log any problems, We will then both pick up with you in the new year. after 30 mins wait i finally got through to someone who i could have a conversation with and told her the problems and managed to get a repair man appointment for Northern! - imagine having to speak to someone from up there! navigate here I called them earlier today and they were interested to see if they can replicate the faults with your VOD and the general TV faults you are experiencing.
g. My 3rd Pace Box had died - no power, no display ...... If you have not had responses to enquiries in the past I can only apologise for that.
As a customer support team leader you say you do not know your response goals. It offers an OK but of course e- the remote is .... When will you fix it? 3c. Yes, my password is: Forgot your password?
Regards James Clarke Team Manager Virgin Media Email: [email protected] 12/11/2007 Hi James, Thanks for your apology. Bottom line - AUGUST 24TH to DECEMBER 11TH. Regards, Chris Sent 6/11/2007 Another item for your log, James. his comment is here It seems clear that the intention is to make contacting you so miserable that most customers won't bother.
To do this, press Home on your set top box remote then Help > Virgin TV > Got a Problem > TV Care. Although I can't know for sure, I reckon NTL/Virgin Media keep it this way because then the FLOOD of irate customers is held back, and that adds insult tin injury. Kind Regards James Clarke Team Manager Virgin Media Email: [email protected] Sent: 28 October 2007 James Clarke, thanks for your email. No, create an account now.
The messaging tool also provides reporting about volume of calls, so we can measure demand and forecast for the future. About 10 minutes in. How Reliable Is VOD? The tests that were carried out saw the return path dropping out while there was power still at the stb.
Often a faulty extension lead or adapter will stop a box working.